FAQs
What currency are the prices do I see in the site?
All prices are in USD$
I just placed an order, when will it ship?
- For inventoried items, orders will ship within 1-2 business days.
- For custom design gear, please allow up to 4-weeks for delivery.
Tracking numbers will be provided after your order has been SHIPPED. If you don't have a tracking number after 5 business days, please email us at info@flitesports.com
I am not in love with my order, can it be returned?
We offer a 100% money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include your name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@flitesports.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How come my discount code is not working?
Unfortunately, discount codes are not eligible on certain partner programs. Pricing for these programs is pre-negotiated with the partner and in some cases the economics of the program do not allow for additional discounting.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help. Please send an email to info@flitesports.com and we will be happy to assist you in any way we can!