FREQUENTLY ASKED QUESTIONS
WE'RE HERE TO HELP. IF YOU CAN'T FIND YOUR ANSWER BELOW PLEASE EMAIL US DIRECTLY AT CONSUMERCARE@FLITESPORTS.COM

In-Stock (No Customization Required)
- Soccer Socks / Grip Socks / Sleeves / Soccer Balls / Training Vests / Blank Apparel & Backpacks / Mini Shin Guards
- Order Ships within 1-2 Business Days
In-Stock (Customization Required)
- Hoodies / Joggers / Warm-Up Sets / Cold Weather Sideline Jacket
- Order Ships within 3-4 Business Days
Custom Team Gear (Made-To-Order)
- Game Kits (Jerseys + Shorts) / Training Tops / Windbreaker Jackets / Blankets / Water Bottles
- Production: 3-weeks + Shipping 2-5 Business Days = (4-week lead-time)
If an order contains multiple items, the shipping timeline is driven by the item with the longest lead-time.
Example:
- Hoodie: Lead-time = 3-4 days + shipping
- Custom Player Jersey = 3 weeks + shipping
- Order would ship together once the Custom Player Jersey is produced.
Tracking numbers will be provided after your order has been SHIPPED. If you don't have a tracking number after 5 business days, please email us at consumercare@flitesports.com
We offer a 100% money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include your name and order number on the returned parcels.Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
To facilitate an optimal timeline, FLITE sends custom items into production almost immediately, so you can reach out to us at consumercare@FLITEsports.com to request a cancellation, but we cannot guarantee anything until specifics for your order have been reviewed. Please contact us immediately with any questions or concerns.
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Please notify us at consumercare@flitesports.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission and/or if your order has already shipped.
Unfortunately, discount codes are not eligible on certain partner programs. Pricing for these programs is pre-negotiated with the partner and in some cases the economics of the program do not allow for additional discounting.
Absolutely! We are here to help. Please send an email to consumercare@flitesports.com and we will be happy to assist you in any way we can!