FAQ
In-Stock (No Customization Required)
- Soccer Socks / Grip Socks / Sleeves / Soccer Balls / Training Vests / Blank Apparel & Backpacks / Mini Shin Guards (coming soon)
- Order Ships: Same-day
In-Stock (Customization Required)
- Hoodies / Joggers / Warm-Up Sets / Cold Weather Sideline Jacket
- Order Ships: 3-4 Days
Custom Team Gear (Made-To-Order)
- Game Kits (Jerseys + Shorts) / Training Tops / Windbreaker Jackets / Blankets / Water Bottles
- Production: 3-weeks + Shipping 2-5 Days = (4-week lead-time)
If an order contains multiple items, the shipping timeline is driven by the item with the longest lead-time.
Example:
- Hoodie: Lead-time = 3-4 days + shipping
- Custom Player Jersey = 3 weeks + shipping
- Order would ship together once the Custom Player Jersey is produced.
Tracking numbers will be provided after your order has been SHIPPED. If you don't have a tracking number after 5 business days, please email us at consumercare@flitesports.com
We offer a 100% money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include your name and order number on the returned parcels.Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
You are able to cancel your order with no penalty! You must cancel your order before it moves into production.
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at consumercare@flitesports.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
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Unfortunately, discount codes are not eligible on certain partner programs. Pricing for these programs is pre-negotiated with the partner and in some cases the economics of the program do not allow for additional discounting.
Absolutely! We are here to help. Please send an email to consumercare@flitesports.com and we will be happy to assist you in any way we can!
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